At Jada Magnetic Products, our customers are important to us, and we believe that our customers deserve the highest quality products with value pricing.  We look forward to a long standing relationship with you.

 Your satisfaction is our highest priority, so if you need help with a product or would like to make a return, we will gladly help you.  Please read our entire customer policy here.

 If you need more information,or would like to leave feedback about us, feel free to email us at luvan@jadamagneticproducts.com.

How do I go about exchanging my magnetic product or other jewelry for a different style?

Easy!  Simply send the product back, along with a copy of your invoice, and a little note describing

what style you wish to exchange your product for [reference the product name and number]. Our

mailing address is: 

Jada  Magnetic Products   P.O.Box 75

Spring Valley Ill.  61362

If the product you are exchanging for is of a greater value, then we will charge the difference to

the credit or debit card on file.  If you paid by check or money order,then please include a check

or money order for the difference. 

If, on the other hand, the product you are exchanging your product for is of a lesser value, then we

will credit the difference to the credit or debit care on file.  If you paid by check or money order, then

we will include a check for the difference amount with the exchange product. 

How do I go about returning a product?

If the product you purchased has a money-back guarantee, and you are within the time frame of

the money-back guarantee, then all you have to do is to send the product back, along with a copy

of your invoice, and a little note describing that you wish to return the product for a refund.  Our

mailing address is above.

What if I want to exchange or return a product, but I no longer have my invoice?

No problem [assuming you actually shopped with us].  Simply send the product back, along with

a little note describing what style you wish to exchange your product for [reference the product name

and number] or that you wish to return the product.  Be sure to list the name, address, and phone

number used for the order, so that we can find the order in our system.